TIKA is a ticketing system that allows users to submit, track, and manage support requests, while admins review and respond efficiently.The project solved the lack of a consistent ticketing solution across multiple products, ensuring users could register tickets anytime and support teams could manage them clearly.

I worked as a UI/UX Designer, handling user flows, wireframes, UI design, and component creation, while collaborating with the team to refine the system.A key UX improvement was simplifying ticket submission and clearly showing ticket status.The module was successfully launched and received positive feedback, improving user satisfaction and support efficiency.